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Top Troubleshooting Tips
4 articles
My video is buffering. How do I fix it?
My video is not playing. How do I fix it?
Advanced video troubleshooting steps
How do I order/take CE tests as a group account user
Information for Group Account Users
6 articles
Video Platform User Guide
Group Account User Video Platform Troubleshooting Guide
How do I order/take CE tests as a group account user
How do I download instructor manuals?
How do I make and embed video clips?
How do I find and share direct links to videos?
Questions about our CEs
13 articles
How do I take a CE test that I've already purchased?
Can I purchase CE tests for a group?
Do your courses qualify for home-study and online credits?
Is Psychotherapy.net an accredited continuing education provider?
Do your courses come with a certificate?
How do I get a certificate if I don’t have a license?
How do I print my CE certificate?
How do I redeem CE points in order to take a CE test?
View all articles in “Questions about our CEs”
Account, Billing & Password Questions
1 article
How do I get a refund?
Video Issues
4 articles
My video is buffering. How do I fix it?
My video is not playing. How do I fix it?
Do your videos come with transcripts or subtitles?
Advanced video troubleshooting steps
Info About our Videos
10 articles
What is "premium content"?
Do the videos have captions?
Can I share my videos with a colleague?
Do you sell DVDs?
Video Citation Information
How do I view closed captions?
How do I use and download video transcripts?
How do I adjust the speed or quality of video playback?
View all articles in “Info About our Videos”
Information for Librarians & Catalogers
3 articles
MARC Records Download & Information
MARC Records FAQ
How do I create a direct link for a video using the video's ID# ?
