Welcome to our Help Center!

Commonly Visited Articles

• CE Credits - How do I obtain and take CE tests?
• Video Citation Information
• Video Platform User Guide
• How Do I Order or Take CE Tests as a Group Account User

Information for Group Account Users

• Video Platform User Guide
• Group Account User Video Platform Troubleshooting Guide
• How Do I Order or Take CE Tests as a Group Account User
• How Do I Download Instructor's Manuals?
• How Do I Make and Embed Video Clips?
• How Do I Find and Share Direct Links to Videos?

Questions about our CEs

• CE Credits - How do I obtain and take CE tests?
• How Do I Take a CE Test That I have Already Purchased?
• Can I Purchase CE Tests for a Group?
• Do Your CE Tests Qualify for Home-Study and Online Credits?
• Is Psychotherapy.net an Accredited Continuing Education Provider?
• Do Your Courses Come With a CE Certificate?
• How Do I Get a Certificate if I Don’t Have a License?
• How Do I Print My CE Certificates?
• View all articles in “Questions about our CEs”

Account, Billing & Password Questions

• How do I get a refund?
• What is the Difference Between a Video and a Course, and How Do I Find Them?
• How to Recover or Reset your Password on Psychotherapy.net
• How to Recover or Reset Your Password on Psychotherapy.net Academy

Video Issues

• How Do I Access Videos I've Purchased?
• My Video is Freezing/Pausing/Buffering. How Do I Fix It?
• My Video is Not Playing. How Do I Fix it?
• Do Your Videos Come With Transcripts or Subtitles?
• Advanced Video Troubleshooting Steps

Info About our Videos

• What is "Premium Content"?
• Do the Videos Have Captions?
• Can I Share my Videos with a Colleague?
• Do You Sell DVDs?
• Video Citation Information
• How Can I Watch Your Videos?
• How Do I View Closed Captions?
• How Do I Use and Download Video Transcripts?
• View all articles in “Info About our Videos”

Information for Librarians & Catalogers

• MARC Records Download & Information
• MARC Records FAQ
• How Do I Create a Direct Link for a Video?